Please read these terms carefully before using our services.
These Terms and Conditions ("Terms") govern your use of services provided by Doorbell Barbers LLC ("Doorbell Barbers," "we," "our," or "us"), a Connecticut-based mobile grooming and wellness company. These Terms also cover Doorbell Salon, our beauty brand, which has its own Terms of Service with the same cancellation policy. By booking an appointment or wedding, purchasing a gift card, texting us, or using our website, you agree to be bound by these Terms. For weddings, corporate events and tour or venue programs, your signed quote, proposal or agreement also applies and controls if it conflicts with these Terms.
If you do not agree to these Terms, please do not use our services or website.
Doorbell Barbers provides on-location grooming and wellness services, including haircuts, shaves, senior, hospital and sensory-friendly care, wedding-morning grooming, corporate wellness days and backstage tour and venue programs. Services are performed by licensed professionals.
In-home and senior care appointments are available Tuesday through Saturday, 9am to 5pm, in Fairfield County, CT. Wedding packages are available Thursday through Sunday in CT, NY, NJ, MA, RI, VT, NH, ME, PA and Palm Beach, FL, with destination quotes on request. Corporate wellness days are available in Connecticut and New York City.
We reserve the right to decline service to any individual at our discretion, including for safety, health, or behavioral reasons.
Results may vary depending on hair type, current condition, and other factors. We will do our best to achieve the desired outcome based on your consultation, but cannot guarantee specific results.
In-home appointments may be booked online at doorbellbarbers.com/booknow, by phone or text at 1-800-887-4524, or by email at bookings@doorbellbarbers.com. An in-home appointment is confirmed only when full payment has been received. Weddings are reserved with a $100 deposit, as described below.
You are responsible for providing accurate contact information and a service address within our coverage area. Please ensure that an appropriate space is available for the barber upon arrival — a chair in a reasonably well-lit area is sufficient.
We will make every reasonable effort to arrive at your scheduled time. Traffic, prior appointments, or other circumstances may occasionally cause minor delays. We will notify you as soon as possible if a significant delay is anticipated.
In-home and senior care appointments: full payment is required at the time of booking. Gratuity is not included and is at the client's discretion. Gift card prices include a suggested gratuity in the total amount.
Weddings: a $100 non-refundable deposit holds your date. The balance, including a 20% gratuity, admin fee, applicable sales tax and any travel, is itemized in your quote and charged to your card on file 72 hours before the wedding. AMEX payments carry a 3% fee.
Corporate, tour and venue programs: billed as set out in your written proposal or agreement.
We accept all major credit cards, processed securely through our booking and payment platforms. Prices are listed on our website and may change; the price confirmed at booking, or in your written quote, is the price you pay.
This policy is the same for Doorbell Barbers and Doorbell Salon.
In-home and senior care appointments: cancel or reschedule at least 24 hours ahead at no charge. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service price.
Weddings: your $100 deposit is non-refundable. Cancel at least 72 hours before the wedding and nothing more is owed. The balance is charged 72 hours before the event, and within 72 hours of the wedding the full balance is due and non-refundable. If your date moves, tell us as soon as you know and we'll do our best to move your booking with it.
Corporate, tour and venue programs: cancellation and rescheduling terms are set out in your written proposal or agreement.
No-shows (failure to be present or available at the time of the appointment without prior notice) will be charged the full service price and are non-refundable.
We reserve the right to cancel or reschedule appointments due to illness, emergency, unsafe conditions, or other circumstances beyond our control. In such cases, you will receive a full refund or a rescheduled appointment at no additional charge.
Gift cards are non-refundable but are transferable to another recipient.
For the safety of our clients and barbers, please notify us prior to your appointment if you or anyone in the home is experiencing symptoms of illness. We reserve the right to reschedule appointments in cases where we determine that proceeding would pose a health risk.
Our barbers follow professional sanitation and hygiene protocols in accordance with Connecticut state barbershop licensing requirements.
If a client has any skin conditions, allergies, or medical considerations that may affect the service, it is the client's responsibility to disclose this information prior to or at the time of the appointment.
We take your privacy seriously. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.
When you text us, or opt in on one of our forms, you agree to receive text messages from Doorbell Barbers about your inquiry, bookings, appointment confirmations, reminders, payment links and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
All content on the Doorbell Barbers website — including text, graphics, logos, and images — is the property of Doorbell Barbers LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
To the fullest extent permitted by law, Doorbell Barbers LLC and its employees, contractors, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
These Terms are governed by the laws of the State of Connecticut. Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Fairfield County, CT, in accordance with the rules of the American Arbitration Association.
You waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
Questions? Email us at bookings@doorbellbarbers.com.